HoofStep Terms and Conditions - Hardware


The delivery usually takes 3 to 7 working days via DHL. The product will be delivered directly to your home.

All delivery costs when ordering from HoofStep are to be borne by the buyer and amounts to a maximum of 20€ for a shipments within Europe, and 35€ to the USA.

Replacement guarantee

Lifetime replacement guarantee should something break, and when new product updates according to upgrade program. Each product item can be replaced without charge once per 12 months. HoofStep will take care of the cost for return shipments.

To claim a replacement, all of the following conditions must be met:

You must request a Replacement Material Authorization from our Customer Service. In order to do so, just write an email to support@hoofstep.com.

In case you need more replacements during the 12 month period you will have to order from price list, at a discount. Please email support@hoofstep.com and we will help you with all extra replacements.

Refund guarantee

If you wish to stop the subscription you will get the refund back as soon as you have returned the product and hardware. Valid after 6 months.

To claim a refund, all of the following conditions must be met:

  • You must request a Return Material Authorization from our Customer Service In order to do so, just write an email to support@hoofstep.com.
  • You must return the product to us for a refund of the deposit. Returned products must be in good condition (not broken or damaged).
  • HoofStep will take care of the cost for return shipment.

Recycle and reuse

HoofStep has a take-back program that allows us to recycle. Discarded hardware components are taken care of by an external part for recycling. This for minimal environmental impact. HoofStep will take care of the cost for return shipment.

You must request a Recycle Material Authorization from our Customer Service In order to do so, just write an email to support@hoofstep.com.

Pricing and quotes

The price of the is quoted in EURO. This price includes VAT but not the delivery cost.

For all other currencies and markets, the sales price in your currency depends on your bank and the current exchange rates. Therefore, you will see the exact price paid on your bank statement only after having placed the order. Please feel free to use an online currency converter to get an idea of the approximate price in your currency. Unfortunately, we are in no position to answer this question for all different currencies, banks and countries.

In case you have other needs than described here, we can create tailored solutions for larger farms, clinics, research facilities as well as larger breeders.

Contact us at support@hoofstep.com

HoofStep Terms and Conditions - Software and Data

Handling of Personal Data

HoofStep AB processes personal information for users, customers, subscribers and members who use our services. We protect your privacy and comply with applicable laws that are intended to protect you as an individual. HoofStep AB is responsible for the processing of personal data on this site. "Personal Data" means any information that can be directly or indirectly linked to a living person. This privacy policy applies to HoofStep's entire operations.

HoofStep uses personal information primarily to administer, provide, develop and maintain the services. The data is also used to process your orders, manage subscriptions (physical as well as digital), optimize your experience of the services, and personalize your communication with you. Please read this Privacy Policy carefully to understand how and for what purposes we treat your personal information. By submitting your personal information to us and accepting the applicable terms, you agree that your personal information is processed in accordance with the terms of this Privacy Policy. If the law requires more specific consent from you, we will of course ask for one.

Changes to these terms are announced by publishing the new terms on the HoofStep website, and we recommend that you regularly review these terms. If you add personal information about other persons, you are responsible for the fact that HoofStep may also process the personal data in accordance with applicable terms.

Use of HoofSteps digital services

HoofSteps Digital Services refers to all websites, apps and other possibly additional or temporary services. By using HoofStep's digital services, you agree that HoofStep actively collects, manages, stores and uses, and otherwise processes your personal information in order for HoofStep and our affiliates to provide the services. For persons under the age of 18, the parent's consent for registration and handling of personal data is required. By agreeing to these terms, you confirm that you are either over 18 or your guardian agrees that HoofStep stores and manages your personal information in accordance with these terms and conditions. HoofStep reserves the right to have the consent verified.

HoofStep may commence subcontractors to fulfill a variety of features such as marketing, invoicing, subscription management and other technical services. These subcontractors may in some cases gain access to the user's personal data if necessary to enable them to perform a service for HoofStep. HoofStep treats all personal information with great care and HoofStep's subcontractors may use personal data only to perform tasks for HoofStep.

HoofStep does not transfer personal data to countries outside the EU / EEA, but if, for example, we have a subcontractor in a country outside the EU / EEA or it is necessary for us to fulfill our contractual obligations towards you, transfer of personal data outside the EU / EEA may occur, even if that country, according to the EU Commission, does not have adequate protection of personal data. In order to ensure a high level of protection of your personal data in such situations, and compliance with EU / EEA rules, HoofStep agreements include the requirements that the applicable law imposes to protect the transferred personal data with such subcontractors. Through this privacy policy you agree that personal data about you may be transferred to companies and organizations, both within and outside the EU. Through this privacy policy, you also agree that data / registration information is used to target audiences for marketing purposes. You also agree that such information may be disclosed to third parties for marketing purposes. Such disclosure of information will always be anonymous.

You may, after a written application to HoofStep, obtain information about what personal data is registered about you. If you have any incorrect personal information, you may want to be corrected. You can also apply for personal data to be deleted.

Purposes for which we process your personal information

HoofStep collects personal data for different purposes. What personal data is collected and how they are collected depends on which services you use.

HoofStep uses personal data to:

- Manage, provide, develop and maintain services.

- Handle your orders and subscriptions.

- Contact you, for example, by SMS / phone / Messenger, email or physical mail.

- Diagnose errors, optimize the technology and contact you in case of problems with an order or performance of services.

- Analyze and improve the quality and experience of the services, for example, to verify that your user account is not used by others.

- Individualize the communication with you regarding our services, for example, by creating a profile for you and sending offers that suits your profile as a user of our services.

- Analyze statistics and user behavior regarding our services.

- Increase your benefit and experience of our services in other ways we think you would appreciate.

- Market services and products.

You may, at any time and without charge, request that HoofStep not process your personal data for marketing purposes or revoke your consent to this.

However, please note that, even if consent is revoked, HoofStep may, for any other legal reason, still have the right to process your personal information, such as performance of an agreement.

Data Collected

HoofStep collects different information depending on the service you are using. HoofStep stores complete contact information in the form of social security number, name, age, gender, mobile number, address and e-mail address. This in order to keep your information up to date as well as deliver as personified, relevant communication to you as possible. As a customer of HoofStep or a member of one of our digital services, you will receive newsletters or messages with HoofSteps offers and news. You can at any time choose to unsubscribe from our newsletters or messages by a visible link.

HoofStep saves the data recorded as long as you choose to remain as a member / customer. After finished subscription of HoofSteps services, contact information is stored for 36 months and can be used for marketing purposes during this time.

We also use personalization in our communications through social media and web advertising on other websites. For analysis of user patterns and personalization, we use cookies.


According to the Electronic Communications Act, all visitors to websites that use cookies must be informed accordingly. The visitor should also be allowed to prevent cookies from being stored on the computer. A cookie is a small text file that is saved on your computer when you visit a website that uses cookies. The next time you visit the same site, it can read your cookie and display the pages according to your settings. We collect information about your computer, such as your IP address, operating system, and browser type, for system administration. For the same purpose, we collect information about your general internet usage by means of cookies.

We also use cookies to improve and customize the site. Cookies help us, among other things, to:

- Estimate the amount of visitors and their usage patterns

- Recognize you when you return to the page

If you do not accept cookies, your browser can be set so that you automatically deny storage of cookies or be informed each time a site requests to store a cookie. Through the browser, previously stored cookies can also be deleted. See the browser's help pages for more information. If you did not change your browser's settings to deny cookies, our system will place cookies on your computer when visiting the site. Note that if you choose to deny cookies, functionality may be restricted to parts of the website.

Subcontractors / Personal Information Assistants

HoofStep employs consultants and suppliers to provide the services. Subcontractors may in some cases need access to personal data to fulfill their duties. They are then considered as personal information assistants. In cases where subcontractors in turn hire external parties, these shall be approved by HoofStep under separate agreements.

Mailchimp - Handles e-mail messages based on information from HoofStep. Saves the e-mail recipient register of newsletters.

Survey Monkey - Web-based survey tool that, in individual surveys, stores personal information that respondents indicate when responding to the surveys.

Manychat - a bot handling direct messenger with subscribers to this channel

HoofStep also uses external services such as Facebook, Messenger and Google for marketing, web features and statistics. These companies collect via HoofSteps information from users of our services, but HoofStep does not provide any personal information such as name, social security number or addresses of these companies. The collection of these services is handled by our Cookie Policy.

Storage times

HoofStep saves all the personal data we collect in our customer database.

HoofStep contains and selects personal data in accordance with applicable law. This means, for example, that HoofStep erases or depersonalize personal data when the purpose of processing personal data is no longer available.


Farm owner is responsible for the chat environment in the HoofStep Chat

Be active

HoofStep encourages you to share information on incidents with other users and support people.

Be honest

When communicating in the HoofStep App, it’s important to be yourself. You should provide information that is accurate and non-speculative.

Be respectful

Your use of language within HoofStep should be clear, informative, supportive and respectful to other users. We do not tolerate abusive, racist, sexist or any other derogatory or defamatory language.

HoofSteps product and app is developed for the good of the horse. Support your fellow rider and everyone in the stable surrounding.

You should always consider the safety of the horse and its caretakers. Act in that way

Keep it honest

In order for HoofStep to operate effectively and honest, keep your contributions factually correct. Don’t post fake incidents/events and don’t post false or misleading information.

Keep it classy

Posts that contain offensive language or profanities are never necessary and will not be tolerated from HoofStep. HoofStep is not associated with any religious or political group and we feel that community messaging should follow suit. Posts that are politically or religiously focused will not be welcome within this environment and should be reported.

Keep it private

You may not publish or post other people's private information without their express authorization and permission. Definitions of private information may vary depending on local laws. You may not post or share intimate photos or videos of someone that were produced or distributed without their consent. Media depicting sexual violence and/or assault is also not permitted. You may not threaten to expose someone’s private information or intimate media. You also may not threaten to hack or break into someone’s digital information or attempt to incentivize others to do so (e.g., through setting a bounty or reward on such actions).