Terms and Conditions
The delivery usually takes 3 to 7 working days. The product will be delivered directly to your home.
All delivery costs when ordering from HoofStep® are to be borne by the buyer and amounts to a maximum of 20€ for a shipment within Europe, and 35€ to the USA.
HoofStep sends replacement products if something breaks during normal wear or direct defects.
To claim a replacement, you must write an email to .
In case you need more replacements during the 12 month period you can order at a discounted price. Please email and we will help you with all extra replacements.
The product to be replaced must be sent back to us. The customer takes care of the costs of the return shipment. Send it to HoofStep AB, Ringvägen 2, 83134 Östersund, Sweden.
If you wish to cancel a subscription, you must inform HoofStep via e-mail 1 month within the end of the subscription period.
Returned products must be in good condition, according to our kind eyes. Deduction towards the deposit can be made in case the product has not been handled with care. If horse units, farm units or chargers are missing, we unfortunately have to claim compensation for this.
Send the products directly after the end of the subscription so that no extra month is invoiced.
The customer takes care of the costs of the return shipment. Send it to HoofStep AB, Ringvägen 2, 83134 Östersund, Sweden.
Recycle and reuse
HoofStep® has a take-back program that allows us to recycle. Discarded hardware components are taken care of by an external part for recycling. This for minimal environmental impact.
Pricing and quotes
The price of the product is quoted in EURO. This price includes VAT but not the delivery cost.
We reserve the right to adjust the prices after the end of each subscription period.
For all other currencies and markets, the sales price in your currency depends on your bank and the current exchange rates. Therefore, you will see the exact price paid on your bank statement only after having placed the order. Please feel free to use an online currency converter to get an idea of the approximate price in your currency. Unfortunately, we are in no position to answer this question for all different currencies, banks and countries.
In case you have other needs than described here, we can create tailored solutions for larger farms, clinics, research facilities as well as larger breeders.
Contact us at
Handling of Personal Data
Changes to these terms are announced by publishing the new terms on the HoofStep® website, and we recommend that you regularly review these terms. If you add personal information about other persons, you are responsible for the fact that HoofStep® may also process the personal data in accordance with applicable terms.
Use of HoofStep’s digital services
HoofStep’s Digital Services refers to all websites, apps and other possible additional or temporary services. By using HoofStep's digital services, you accept that HoofStep® actively collects, manages, stores and uses, and otherwise processes your personal information in order for HoofStep® and our affiliates to provide the services. For persons under the age of 18, the parent's consent for registration and handling of personal data is required. By agreeing to these terms, you confirm that you are either over 18 or your guardian agrees that HoofStep® stores and manages your personal information in accordance with these terms and conditions. HoofStep® reserves the right to have the consent verified.
HoofStep® may commence subcontractors to fulfil a variety of features such as marketing, invoicing, subscription management and other technical services. These subcontractors may in some cases gain access to the user's personal data if necessary to enable them to perform a service for HoofStep®. HoofStep® treats all personal information with great care and HoofStep's subcontractors may use personal data only to perform tasks for HoofStep®.
You may, after a written application to HoofStep®, obtain information about what personal data is registered about you. If you have any incorrect personal information, you may want to be corrected. You can also apply for personal data to be deleted.
Purposes for which we process your personal information
HoofStep® collects personal data for different purposes. What personal data is collected and how they are collected depends on which services you use.
HoofStep® uses personal data to:
Manage, provide, develop and maintain services.
Handle your orders and subscriptions.
Contact you, for example, by SMS / phone / Messenger, email or physical mail.
Diagnose errors, optimize the technology and contact you in case of problems with an order or performance of services.
Analyze and improve the quality and experience of the services, for example, to verify that your user account is not used by others.
Individualize the communication with you regarding our services, for example, by creating a profile for you and sending offers that suit your profile as a user of our services.
Analyze statistics and user behaviour regarding our services.
Increase your benefit and experience of our services in other ways we think you would appreciate.
Market services and products.
You may, at any time and without charge, request that HoofStep® not process your personal data for marketing purposes or revoke your consent to this.
However, please note that, even if consent is revoked, HoofStep® may, for any other legal reason, still have the right to process your personal information, such as performance of an agreement.
HoofStep® collects different information depending on the service you are using. HoofStep® stores complete contact information in the form of social security number, name, age, gender, mobile number, address and e-mail address. This in order to keep your information up to date as well as deliver as personified, relevant communication to you as possible. As a customer of HoofStep® or a member of one of our digital services, you will receive newsletters or messages with HoofStep’s offers and news. You can at any time choose to unsubscribe from our newsletters or messages by a visible link.
HoofStep® saves the data recorded as long as you choose to remain as a member/customer. After a finished subscription of HoofStep’s services, contact information is stored for 36 months and can be used for marketing purposes during this time.
Estimate the number of visitors and their usage patterns
Recognize you when you return to the page
If you do not accept cookies, your browser can be set so that you automatically deny the storage of cookies or be informed each time a site requests to store a cookie. Through the browser, previously stored cookies can also be deleted. See the browser's help pages for more information. If you did not change your browser's settings to deny cookies, our system will place cookies on your computer when visiting the site. Note that if you choose to deny cookies, the functionality may be restricted to parts of the website.
Subcontractors / Personal Information Assistants
HoofStep® employs consultants and suppliers to provide services. Subcontractors may in some cases need access to personal data to fulfil their duties. They are then considered as personal information assistants. In cases where subcontractors, in turn, hire external parties, these shall be approved by HoofStep® under separate agreements.
Wix - Website and online store
HubSpot - Manages emails based on information from HoofStep®. Saves the e-mail recipient's newsletter register.
Manychat/messenger - A bot handling direct messenger with subscribers to this channel.
Stripe - Online payment system
Fortnox - Billing subscriptions
GetAccept - Digital contract signing
HoofStep® saves all the personal data we collect in our customer database.
HoofStep® contains and selects personal data in accordance with applicable law. This means, for example, that HoofStep® erases or depersonalize personal data when the purpose of processing personal data is no longer available.
HoofStep® App - Code of Conduct
The farm owner is responsible for the chat environment in the HoofStep® Chat
HoofStep® encourages you to share information on incidents with other users and support people.
When communicating in the HoofStep® App, it’s important to be yourself. You should provide information that is accurate and non-speculative.
Your use of language within HoofStep® should be clear, informative, supportive and respectful to other users. We do not tolerate abusive, racist, sexist or any other derogatory or defamatory language.
HoofStep’s product and the app are developed for the good of the horse. Support your fellow riders and everyone in the stable surroundings.
You should always consider the safety of the horse and its caretakers. Act in that way.
Keep it honest
In order for HoofStep® to operate effectively and honestly, keep your contributions factually correct. Don’t post fake incidents/events and don’t post false or misleading information.
Keep it classy
Posts that contain offensive language or profanities are never necessary and will not be tolerated from HoofStep®. HoofStep® is not associated with any religious or political group and we feel that community messaging should follow suit. Posts that are politically or religiously focused will not be welcome within this environment and should be reported.
Keep it private
You may not post other people's private information without their express authorization and permission. Definitions of private information may vary depending on local laws.